“My voiceover sounds off in language X.” Try a different voice ID from the picker. Klipor uses ElevenLabs Multilingual v2 by default; some languages have multiple voice options with different accents. Also check your brand’s Voice notes — pronunciation hints there affect all reels.
“My reel didn’t publish to a platform.” Check the Publish tab for a per-platform error message. Common causes: expired token (reconnect the platform in your Brand’s Connections tab), platform-specific quota hit (usually YouTube’s daily upload limit), or a content policy flag.
“My credits ran out.” Buy a top-up pack from Buy Credits. Credits never expire and roll over indefinitely.
“A generation errored out.”Klipor doesn’t charge credits for failed generations. Retry the same tab — the error is usually a transient upstream (OpenAI / ElevenLabs / Lambda) hiccup that clears in seconds. If it persists, contact support@klipor.com.